djbet Responsible Gaming

1. Our Commitment to Safe Play

djbet operates with the firm belief that gambling is, first and foremost, a form of entertainment. For the vast majority of players across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — betting on cricket, spinning the reels on slots, or joining a live casino table is a fun, recreational activity that adds excitement to leisure time.

We recognise, however, that for a small proportion of players, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. djbet takes this reality seriously. Responsible gaming is not a box-ticking exercise at djbet — it is embedded into how the platform is designed, how accounts are monitored, and how support is delivered.

Our responsible gaming framework is built on four principles:

• Prevention: Tools that help players set boundaries before problems arise.
• Detection: Account monitoring that identifies early warning signs of harmful gambling behaviour.
• Intervention: Proactive outreach from the djbet support team when concerning patterns are detected.
• Support: Clear pathways to help for any player who feels gambling has become a problem.

Every feature described on this page is available to all registered djbet players at no cost. You do not need to justify your decision to use any responsible gaming tool — they are there for you, unconditionally.

2. 18+ Age Restriction

djbet does not knowingly permit minors to register or play. As part of our KYC (Know Your Customer) process, players are required to submit government-issued identification confirming their age. Any account found to belong to a person under 18 will be immediately and permanently closed, and all associated funds will be voided.

Players are encouraged to be honest about their age at registration. Providing false age information constitutes a breach of djbet's Terms & Conditions and may result in the permanent forfeiture of account balances and any winnings accrued while underage.

Why 18+?

Gambling involves financial risk and requires a level of cognitive maturity to make informed decisions about money and probability. Research consistently shows that exposure to gambling during adolescence is associated with higher rates of problem gambling in adulthood. The 18+ age threshold is a protective measure designed to safeguard young people in Bangladesh from these risks.

3. Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available, because they place a hard cap on the amount of real money you can move into your djbet account within a given time period. Setting a deposit limit is the most direct way to ensure your gambling spend stays within a budget you have consciously chosen.

How to Set a Deposit Limit

1. Log in to your djbet account. Navigate to the Account Settings section from your profile menu.
2. Select "Responsible Gaming" from the settings menu. This section contains all player-protection tools in one place.
3. Choose "Deposit Limits" and select whether you want a daily, weekly, or monthly limit.
4. Enter your desired limit amount in BDT (৳). This figure should reflect what you can comfortably afford to spend on entertainment without impacting essential living costs.
5. Confirm the limit. The new limit takes effect immediately.

Important Rules for Deposit Limits

• Decreasing a deposit limit takes effect immediately — the lower figure applies from the moment you save the change.
• Increasing a deposit limit requires a mandatory 7-day waiting period before the higher limit becomes active. This cooling-off window is intentional — it prevents impulsive decisions to raise limits during a losing streak.
• If you have not set a deposit limit, no cap is applied. djbet recommends that all players, regardless of their gambling habits, set a deposit limit that reflects their entertainment budget.

4. Time-Out & Cool-Off Features

A time-out is a short, self-imposed break from the djbet platform. It is the right tool if you feel your gambling has become more frequent than you intended, if you have recently experienced a difficult period of losses, or if you simply want to reset your perspective without committing to a longer exclusion.

Available Time-Out Periods

• 24 hours — a one-day break, useful after an unexpectedly long session
• 48 hours — a weekend break to step back and reassess
• 7 days — a full week away from the platform
• 30 days — a monthly reset for players who feel they need more substantial distance

What Happens During a Time-Out

While a time-out is active on your djbet account:

• You cannot log in to the platform or access any games
• Deposits are blocked for the full duration of the time-out
• All promotional and marketing communications are paused
• Any pending withdrawals already approved will be processed normally
• You may still contact djbet support for non-gambling account matters

A time-out cannot be cancelled early. Once activated, it runs for its full duration. This is by design — it provides a firm boundary that cannot be undermined in a moment of impulse. At the end of the time-out, your account automatically reactivates. If you require a longer break, consider self-exclusion instead.

5. Self-Exclusion

Self-exclusion is a formal, longer-term commitment to stop gambling on djbet. It is the appropriate tool for players who recognise that their gambling has become harmful and who want a meaningful, enforced break from the platform.

Self-Exclusion Periods Available

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent exclusion (this cannot be reversed)

How to Request Self-Exclusion

To activate self-exclusion on your djbet account, contact the support team directly via the 24/7 live chat. A support agent will process your request immediately, and your account will be closed for the selected duration within minutes of your request being confirmed.

You may also submit a self-exclusion request by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your chosen exclusion period in the email body.

What Self-Exclusion Means

• Your djbet account will be immediately suspended and made inaccessible
• All marketing and promotional communications will stop immediately
• djbet will make every reasonable effort to ensure you cannot re-register a new account during the exclusion period
• Any funds remaining in your balance at the time of exclusion will be returned to your verified withdrawal method upon request
• Temporary time-out requests will not be accepted as a substitute for self-exclusion once self-exclusion has been requested

6. Recognising Problem Gambling

Problem gambling does not always look obvious — it often develops gradually. Recognising the warning signs early gives you the best chance of addressing the issue before it causes serious harm to your finances, relationships, or wellbeing. The following signs may indicate that gambling is becoming a problem:

If you recognise several of these signs in your own behaviour, please reach out to the djbet support team or one of the external support organisations listed in the section below. Speaking to someone is the most important first step, and you do not need to be in crisis before asking for help.

7. Getting Help & Support

If you are concerned about your own gambling habits, or about someone close to you, there are several ways to get help. djbet strongly encourages any player who feels gambling is becoming a problem to take action immediately rather than waiting until the situation worsens.

Contact djbet Support Directly

The fastest way to access responsible gaming support at djbet is through the 24/7 live chat, available directly on the platform. You can also email the team at [email protected]. djbet support agents who handle responsible gaming requests are trained to listen without judgement and to help you choose the most appropriate protective measure for your situation — whether that is setting a deposit limit, activating a time-out, or initiating self-exclusion.

Support is available in English, 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Steps to Take Right Now

1. Pause and reflect. If you are reading this page because you are worried about your gambling, that awareness is the most important first step.
2. Set a deposit limit today. Log into your account settings and apply a limit that genuinely reflects what you can afford to spend on entertainment.
3. Activate a time-out if needed. A 7-day or 30-day break can provide valuable perspective without the commitment of full exclusion.
4. Talk to someone you trust. Whether it is a family member in Dhaka, a friend in Chittagong, or a professional counsellor, sharing your concerns with another person makes a significant difference.
5. Contact djbet support. Our team can walk you through all available options and ensure your account is protected as quickly as possible.

8. Protecting Minors

Preventing access by minors is a core part of djbet's responsible gaming commitment. In addition to the mandatory 18+ age verification applied to every account, djbet recommends that adult players sharing devices with children or young people take the following practical steps:

• Always log out of your djbet account when you are not using the platform, especially on shared devices such as family computers or tablets
• Use a strong, unique password for your djbet account and do not share it with anyone, including family members under 18
• Enable device-level parental controls on any device that minors have access to, to restrict access to gambling websites
• Store any physical betting or payment records (e.g., bKash or Nagad transaction screenshots) securely, away from minors

Parents and guardians who believe a minor has registered on djbet should contact the support team immediately via 24/7 live chat. djbet will investigate and close any underage account within 24 hours of a verified report being received. All funds associated with an underage account will be voided and the personal data of the minor will be securely deleted in accordance with djbet's Privacy Policy.