djbet Privacy Policy

1. Data We Collect

djbet collects personal data from players in the course of account registration, identity verification, financial transactions, platform usage, and customer support interactions. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a djbet account, we collect the following information:

• Full legal name — as it appears on your official identity document
• Date of birth — to verify that you meet the 18+ age requirement
• Email address — used for account communications and notifications
• Mobile number — for account verification and OTP delivery via Grameenphone, Robi, Banglalink, or Teletalk
• Residential address — including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other Bangladeshi city)
• Username and password — your account login credentials (passwords are stored in hashed form and are never readable by djbet staff)

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, djbet requires completion of Know Your Customer (KYC) verification. During this process we may collect:

• A copy of your National Identity Card (NID), passport, or other government-issued photo ID
• A selfie or live photograph for facial verification purposes
• Proof of address documentation (e.g., a recent utility bill or bank statement)
• Proof of payment method ownership (e.g., a screenshot of your bKash, Nagad, or Rocket registered mobile number matching your account)

1.3 Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, djbet records:

• Transaction reference numbers and amounts in BDT (৳)
• Payment method type and (where applicable) the last four digits of a card or the masked mobile wallet number
• Transaction timestamps and completion status

djbet does not store full card numbers or full mobile wallet PINs. Payment processing is handled by PCI-DSS compliant payment service providers.

1.4 Usage & Technical Data

In the normal course of platform operation, djbet automatically collects certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration, pages visited, games played, and bet history
• Referring URLs and clickstream data

This technical data is used for fraud detection, security monitoring, platform optimisation, and responsible gambling oversight.

1.5 Support Interaction Data

When you contact djbet via live chat or email, we retain a record of the conversation, including the subject matter, your account details as referenced in the interaction, and any attachments or screenshots shared. This data is used to resolve your query and to improve service quality.

2. How We Use Your Data

djbet processes your personal data only for lawful, specified purposes. The table below sets out the primary purposes for which we use the data we collect and the legal basis for each use.

djbet does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without human review. Where automated tools flag an account for fraud or responsible gambling concerns, a member of the djbet compliance team reviews the case before any action is taken.

3. Data Sharing & Third Parties

djbet does not sell or rent player data to any third party. We share personal data only in the limited circumstances described below, and in each case, only the minimum data necessary for the stated purpose is shared.

3.1 Payment Service Providers

To process deposits and withdrawals, djbet shares necessary transaction data with our integrated payment service providers, including operators of bKash, Nagad, Rocket, Upay, and our card processing partners. These providers are contractually required to use your data solely to process the relevant transaction and to maintain appropriate security standards.

3.2 Identity Verification Partners

KYC verification is conducted with the assistance of trusted identity verification service providers. Your identity documents and verification data are shared with these providers solely for the purpose of confirming your identity and age. Verification partners are bound by strict confidentiality and data-protection obligations.

3.3 Game Content Providers

Games in the djbet lobby are delivered via integration with third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, JILI, and CQ9. These studios may receive a session token and an anonymised player identifier to initiate a game session. They do not receive your full name, contact details, or financial data.

3.4 Legal & Regulatory Disclosure

djbet may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts where compelled to do so by applicable law. In such cases, djbet will disclose only the data that is legally required and will, where permitted, notify the affected player of the disclosure.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of djbet's assets, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and the new data controller's identity via their registered email address in advance of the transfer completing.

4. Cookies & Tracking Technologies

djbet uses cookies and similar tracking technologies to provide a functional, secure, and personalised platform experience. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They allow the website to remember your actions and preferences over a period of time, so you do not need to re-enter information every time you return to the site or navigate between pages.

4.2 Types of Cookies Used by djbet

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your language preference, game lobby layout settings, and last visited game category to improve your experience across sessions.
• Analytics Cookies: Used to understand how players navigate the platform, which game categories are most visited, and where drop-off occurs. This data is processed in aggregate and anonymised form to improve the djbet product.
• Security Cookies: Used to detect fraud, bot activity, and suspicious login patterns. These cookies help protect your account from unauthorised access.

4.3 Managing Cookies

You may manage or disable non-essential cookies through your browser's cookie settings. Please note that disabling functional or analytics cookies may affect your experience on the djbet platform. Instructions for managing cookies in common browsers (Chrome, Firefox, Edge, Safari) are available through those browsers' respective help centres. Disabling strictly necessary cookies will prevent you from logging in and using the platform.

4.4 Third-Party Tracking

Some third-party service providers integrated with djbet (such as analytics and fraud detection vendors) may set their own cookies on your device. These providers are contractually required to use such cookies only in connection with the services they provide to djbet and not for their own independent marketing purposes.

5. Data Security & Retention

5.1 Security Measures

djbet employs a layered security architecture to protect player data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption for all data in transit between your device and djbet servers
• AES-256 encryption for sensitive data at rest, including KYC documents and financial records
• Role-based access controls ensuring that staff can only access data relevant to their specific job function
• Regular security audits and penetration testing by qualified third-party security professionals
• Multi-factor authentication requirements for all administrative access to djbet systems
• Real-time intrusion detection and anomaly monitoring systems

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal data, djbet will notify affected players promptly and take all reasonable steps to mitigate harm.

5.2 Data Retention Periods

djbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legal obligations. The following retention periods apply:

• Account and KYC data: Retained for the duration of your account plus 5 years after account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for 7 years from the date of the transaction.
• Support interaction records: Retained for 2 years from the date of the interaction.
• Usage and technical data: Retained for up to 24 months in identifiable form, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required for any legitimate purpose, djbet securely deletes or anonymises it.

6. Your Privacy Rights

As a djbet player, you hold meaningful rights over your personal data. djbet is committed to honouring these rights in a timely and transparent manner. The following rights are available to all registered players.

6.1 Right of Access

You have the right to request a copy of the personal data djbet holds about you. Upon receipt of a verified access request, djbet will provide you with a summary of your personal data within 30 days.

6.2 Right to Rectification

If any personal data held by djbet is inaccurate or incomplete, you have the right to request that it be corrected. Corrections to core account data (name, date of birth) may require re-verification via updated KYC documents.

6.3 Right to Erasure

You may request that djbet delete your personal data. This right is subject to limitations where djbet is required to retain data for legal compliance purposes (for example, AML record-keeping requirements). Where full deletion is not possible, djbet will inform you of what data must be retained and for how long.

6.4 Right to Restrict Processing

You may request that djbet restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified. During a restriction, djbet will store your data but not actively process it beyond what is legally required.

6.5 Right to Withdraw Consent

Where djbet processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To unsubscribe from marketing emails, use the unsubscribe link in any djbet marketing email or contact support.

6.6 Exercising Your Rights

To exercise any of the rights described above, contact the djbet support team via the 24/7 live chat or by emailing [email protected] (plain text — not a clickable link). Please include your registered username and a description of your request. djbet will respond within 30 days and may require identity verification before processing your request.

7. Minors & Age Verification

djbet is strictly an 18+ platform. We do not knowingly collect, store, or process personal data from individuals under the age of 18. Age verification is a mandatory step in the KYC process and must be completed before any withdrawal is approved.

If djbet discovers that personal data has been collected from a player who was under 18 years of age at the time of registration, we will immediately and permanently close the account, void all associated balances and bets, and securely delete the collected personal data as quickly as practicable, subject to any legal record-keeping obligations that may require brief retention of the data for audit purposes.

Parents and guardians who believe a minor may have created a djbet account should contact our support team immediately via the 24/7 live chat. djbet will investigate and act on all such reports within 24 hours of receipt.

8. Policy Updates & Contact

djbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made to this policy, registered players will be notified via their registered email address and/or via an in-platform notification at least 7 days before the changes take effect.

The effective date at the top of this page indicates when the current version of the policy was last reviewed and updated. We encourage you to review this page periodically to stay informed of how djbet handles your personal data.

8.1 Contact for Privacy Matters

For any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact the djbet data protection team via:

• Live Chat: Available 24/7 directly on the djbet platform
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7 Bangladesh Standard Time (BST, UTC+6)

All privacy-related correspondence should be submitted in English. djbet aims to acknowledge all privacy enquiries within 48 hours and to resolve them fully within 30 calendar days of receipt.